Privacy Policy

This website is operated by RCNGLASGOW. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

Who we are

How and why we collect, store, use and share personal information;

Your rights in relation to your personal information; and

how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

RCNGLASGOW ('we' or 'us') collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information that you provide to us:

full names, sex, marital status, home address, email address, telephone/mobile number

Some examples of when we collect this information include:

When you;

• register your details and your family details, at https://rcnglasgow.com
• make a donation, by completion of Gift envelopes, via our website or electronic means;
• register for a conference or other ministry event
• provide your contact details, in writing or orally, to ministry staff or volunteers;
• purchase goods or services, including when you provide credit or debit card details
• purchase goods or services, including when you provide credit or debit card details
• when you attend services or participate in other ministry activities;
• communicate with the ministry by means such as email, telephone;
• face to face meetings with staff and volunteers;

The Ministry does not hold any debit or credit card details for donations/payments made via our websites. All card payments are handled by service providers who encrypt card information sent from this website.

We may also collect information on an ongoing basis about what pages you access or visit, and information about your use of our sites, for example the pages viewed, the website from which you came to visit our sites, changes you make to information you supply to us, details of the quotes you request and your transactions, including by use of cookies (see our Cookies Policy). If you contact us, we may keep a record of that correspondence.

b. Sensitive personal information

Sensitive personal information includes any information which relates to the following:

• your genetic data;
• your biometric data;
• your ethnic origin;
• your political opinions;
• your religious beliefs;
• whether you belong to a trade union;
• your physical or mental health or condition;
• your sexual orientation; and
• whether you have committed a criminal offence

We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intent to use it. We will only collect your sensitive personal information with your explicit consent.

Some examples of when we may request sensitive personal information include:

• For counselling sessions, when recording accessibility adjustments that may be required for a service user and when explicit consent has been given by the service user

c. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

• shall consent on their behalf to the processing of their personal data;
• shall receive any data protection notices on their behalf;
• shall consent on their behalf to the transfer of their personal data abroad; and
• shall consent on their behalf to the processing of their sensitive personal data.

d. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

• To answer your inquiries by telephone, Mobile phone, as well as email rest assured we will not contact you for marketing purposes unless you have provided your consent for us to do so;
• To register you for events, conferences;
• With your consent, the e-mail address and mobile number you provide may be used to send you information about new events, services or other information which we believe may be of interest to you
• Further purposes for which we will use your data
• To facilitate your transactions when making donations
• To validate your Personal Data and, in some cases, match it against information that has been collected by a( third party) to check that the Personal Data we hold of users is accurate, consistent and up to date
• To comply with any legal obligations to which we are subject on the basis that monitoring communications is necessary to comply with our legal obligations; In pursuit of our legitimate interests, such as developing and/or consolidating RCNGlasgow ministry, defending our legal rights and/or seeking advice from our professional advisors;

How we use your personal information

We collect information about our users for the following purposes:

We hold records of the people in our congregation, volunteers, guest and service users and use this information to coordinate Ministry activities in connection with our charitable purposes This information is used to manage and administer the Ministry and to carry out our charitable purposes. We will only use your personal data when the law allows us to.

• To perform the contract we enter into with you
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Further purposes for which we will use your data
• Manage, administer and promote the life of the Ministry
• Administer financial transactions and donations
• Administer our courses or events
• Manage our websites and social media accounts
• Manage our volunteers and HR function
• Where we need to comply with a legal or regulatory obligation
• To facilitate your transactions when making donations
• To facilitate the receipt of donations via online (eg. via our website donation page or offline methods of payment (e.g. cheques) to communicate with you
• To validate your Personal Data and, in some cases, match it against information that has been collected by a third party) to check that the Personal Data we hold users is accurate, consistent and up to date.
• To comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with our legal obligations;
• In pursuit of our legitimate interests, such as developing and/or consolidating RCNGlasgow Ministry, defending our legal rights and/or seeking advice from our professional advisors;
• To establish and maintain your involvement with RCNGlasgow Ministry, including providing you with regular correspondence;
• To answer your inquiries by post, telephone. Mobile phone, as well as email rest assured we will not contact you for marketing purposes unless you have provided your consent for us to do so;
• To register you for events, conferences;
• To facilitate contact via our website which can be found at https://rcnglasgow.com
• We will endeavour periodically to check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please contact us info@rcnglasgow.com with your request.
• The provision of some of your contact information any other information which we requestto register you for events and/or provide the services is mandatory if you are to receive our services.

We will make it clear via our collection forms where we require information as opposed to when providing it is optional. For instance, we may need your bank details in order to take a payment for you or your email address to provide you with course details where you have requested them via email, but we will not use your information for marketing purposes unless we have your consent.

Who your information may be shared with

We may share your information with:

• Law enforcement agencies in connection with any investigation to help prevent unlawful activity;
• Service providers and other third parties who process and store data on our behalf; Where you provide us with charitable donations via the website, online or offline means (eg cheques).

Professional advisors; individuals who you nominate as referees to verify certain information; Those parties process information, fulfil and deliver orders, process credit and debit card payments and provide support services.

In the event that RCNGlasgow Ministry, either in whole or in part, is acquired by a third party (in which case Personal Data about members will be one of the transferred assets);

If we are under a duty to disclose or share your personal data in order to6/10 comply with any legal obligation, or in order to enforce any contract with you; or to protect our rights, property, or the safety of our employees, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.

RCNGlasgow does not share personal information we learn about you from your use of the Service or this web site with others except as described in this policy. We do not share your information with unrelated third parties for their direct marketing purposes.

https://rcnglasgow.com may use or share your personal information where it is necessary for us to complete a transaction, to operate or improve RCNGlasgow and related products and services, to do something that you have asked us to do, or tell you of products and services that we think may be of interest.

Where you are contacted with an offer or service based on information you have shared with https://rcnglasgow.com we will do our best to provide you with an opportunity to opt-out of receiving such further communications at the time you are contacted.

We will not share you personal information with any other 3rd parties

Required personal information

No personal information has to be provided by you to us at any time

How long your personal information will be kept

We will hold your personal information for the following periods:

We only store your Personal Data for as long as necessary for the purposes described in this Privacy Policy and or Use of Information Privacy Statement. In any event, we will only store your personal data whilst you continue to use our services and for a period of six years thereafter

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

1. consent;
2. contract
3. legal obligation;
4. vital interests;
5. public task

The basis upon which we process your sensitive information (i.e. special category as defined in the GDPR) is:

1. the explicit consent of users;
2. for employment, social security or social protection reasons;
3. to protect the vital interests of the data subject;
4. that we are a non-for-profit organisation and the processing of this sensitive information is undertaken in the course of our legitimate activities and is not disclosed to any third-parties without the consent of the data subject;
5. that such sensitive information has been made publicly available by the data subject;
6. that it is necessary for any relevant legal claims or judicial acts
7. it is necessary for reasons of substantial public interest;
8. it is necessary for the provision of health or social care;
9. it is in the interests of public health;
10. t is for relevant archiving, research and statistical data in the public interest

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information8/10 secure

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal9/10 information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gd pr/individual-rights/)

If you would like to exercise any of these rights please:

• email, call or write to us
• let us have enough information to identify you
• let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
• let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 9th April 2021 and last updated on 9th April 2021.

We may change this privacy policy from time to time. You should check this policy10/10 occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By email if you have opted in to receive emails and by a notice on the website header.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

• e-mail: media@rcnglasgow.com
• Phones: +447835286831, +447405112581

Calls will be answered at the following times:

• Monday-Saturday 9am to 5pm

We may record calls for quality and training purposes